Terms & Conditions
These terms and conditions apply to all accommodation and Extras made available by Beckimon Pty Ltd as Trustee for Kangaroo Ridge Retreat (hereafter ‘Kangaroo Ridge Retreat ’) through the property Kangaroo Ridge Retreat. By making a booking for accommodation or Extras, guests warrant they have read these terms and conditions and agree to be bound by them subject to such changes as are notified to them. If the booking for accommodation and/or Extras is made through a third party, the terms and conditions of that third party also apply.
Please refer to https://www.kangarooridge.com.au/covid-19-precautions-for-guest-and-staff-safety/ for details regarding our COVID-19 cleaning practices.
As part of our tourism industry obligations, Kangaroo Ridge Retreat asks all arriving guests three questions before they arrive. We ask on the date of arrival but prior to check-in:
- Whether any arriving guests are unwell;
- Whether either guest has travelled internationally in the last 14 days;
- Whether either guest has been in contact with a person who has been diagnosed with COVID-19.
As part of our obligations, we also collect the names and contact details of both guests staying in the cabin. We are using MondoConneX to fulfil our contact tracing obligations.
MondoConneX Pty Ltd (ACN 152 918 244) is collecting this information purely for the purposes of assisting us to undertake our Contact Tracing obligations. MondoConneX Pty Ltd will not share this information with any 3rd party unless required by law. Contact Tracing is the process of identifying relevant contacts of a person identified with an infectious disease so they can be informed.
MondoConneX will collect the following information about you through this Contact Tracing form:
- (i)Full Name
- (ii)Phone Number
- (iii)Email Address
- (iv)Address of venue that you are checking in
- (v)Time and date of the check-in at the address
MondoConneX will take the privacy of your personal information very seriously and have implemented the following security measures:
All your data is encrypted with a 256-bit encryption protocol and the data exchanged with MondoConneX is encrypted with 128-bit SSL in order to create a highly protected connection between users and MondoConneX’s servers. MondoConneX Pty Ltd work to bring you a great service, with the peace of mind that your information will be protected.
MondoConneX Pty Ltd will use this information only for the purpose of Contact Tracing if required. Venue operators who sign up to our service must also agree to only use the information for this purpose. Any Venue Operator who contravenes this term will be banned from using the MondoConneX CheckIn service.
MondoConneX may collect non-identifying information about your device such as your Internet Protocol address, the operating system of your device and the browser that you are using to access this form. We collect this information for the purpose of providing you with an optimised service and to ensure the service runs as intended on different phones and tablets.
MondoConneX may aggregate non-identifying information and use this information for the purpose of:
- (i)conducting statistical analysis
- (ii)identifying trends and insights
- (iii)internal research and development
All accommodation is subject to availability. Kangaroo Ridge Retreat will endeavour to provide the accommodation but reserves the right to refuse requests for bookings or actual bookings. Kangaroo Ridge Retreat generally requires a two night minimum stay.
Unless otherwise stated, there is a three night minimum stay:
- Christmas/New Year holidays: 23rd Dec – 2nd Jan
- Easter Holidays: Good Friday – Easter Monday
Rates are per room, per night based on two-person occupancy. Maximum occupancy per retreat is two people.
Pets are not allowed.
Smoking is not allowed.
All persons staying in the cabin must be over 18 years of age.
CHECK-IN ARRIVAL AND DEPARTURE DETAILS
- Check in time is 4pm.
- Check out time is 11am.
Use of cabin facilities before or after check out is not permitted unless prior arrangements have been made with management and is subject to availability and extra fees. This includes parking.
All guests will receive a personalised check-in email prior to arrival with check in details and directions to their cabin.
Children aged 17 and under (including infants) are not catered for and Kangaroo Ridge Retreat reserves the right and full discretion to not accept bookings for children within this age bracket.
LIQUOR LICENCE REQUIREMENTS
Kangaroo Ridge Retreat is a licensed venue. Any guest or patron who does not adhere to the requirements of the Liquor Licence Act, as directed by staff, will be asked to leave the premises.
‘Extras’ includes any tours, pre-drink purchases, transport services and activities and experiences made available through Kangaroo Ridge Retreat , whether by Kangaroo Ridge Retreat or by a third-party operator. All Extras are subject to availability, minimum participation requirements & prevailing weather conditions at the time of operation. Kangaroo Ridge Retreat will endeavour to provide the Extras, or facilitate the third-party operator in providing the Extras, but reserves the right to refuse requests for bookings or actual bookings. Any Extras may be cancelled up to the time of departure if it is the opinion of the relevant third-party operator that the weather or any other conditions are such that it would be unsafe to conduct the Extra. A full refund of the value of the cancelled component of the Extra will be applicable in this event.
All bookings and Extras must be confirmed with a 50% deposit at the time of booking. A booking confirmation email must be obtained. If a booking confirmation email is not obtained, the booking is not confirmed. It is the responsibility of guests to review the booking confirmation email and promptly advise Kangaroo Ridge Retreat if there are any errors or misunderstandings.
By providing credit card details, guests warrant they have the authority to use the credit card and they authorise Kangaroo Ridge Retreat to charge the cost of their booking(s) as well as charges associated with their stay to that credit card. Where guests make bookings for Extras during their stay, the Extras price will be charged to their room for full payment through the guaranteed credit card.
In the event Kangaroo Ridge Retreat or a third-party operator cancel an Extras booked by guests, all monies paid for that Extras booking will be refunded in full within 14 days of the date of cancellation. The liability of Kangaroo Ridge Retreat arising from any cancellations of accommodation or Extras by Kangaroo Ridge Retreat or a third-party operator is limited to the amount paid for the cancelled booking.
FOOD & BEVERAGE
Following a stock take of the in-room larder and honesty bars after guest check out, Kangaroo Ridge Retreat reserve the right to charge any items not paid for by the guest at the time of check out to the guaranteed credit card for that room.
Gift vouchers are valid for 3 years from date of purchase. All Gift Vouchers are redeemable based on current accommodation pricing until the expiration date. Any vouchers used outside of 12 months from the purchase date may incur additional charges due to price increases. Bookings must be confirmed within the validity period.
Gift Vouchers are non-refundable, not transferable and cannot be exchanged for cash. Voucher reference number must be quoted on booking. Voucher is redeemable in one visit only. Please note, Kangaroo Ridge Retreat generally requires a minimum of two nights stay. For voucher package valid for specific day arrivals (such as Sunday to Thursday), additional charges are applicable for reservations arriving on Friday or Saturday.
Gift Vouchers are currently only redeemable for accommodation and cabin extra purchases during your stay.
If travelling to the Kangaroo Ridge Retreat during the bushfire season on days rated by the CFA as high or above high risk, please check current advice on the CFA website www.cfa.vic.gov.au before making your trip. Kangaroo Ridge is located in the CENTRAL DISTRICT. The location of Kangaroo Ridge Retreat has in the past been subject to bushfires. On days listed by the CFA as CODE RED we will attempt contact with you to discuss options. A bushfire within close vicinity (within 50km) of Kangaroo Ridge Retreat can prevent guests from reaching or leaving Kangaroo Ridge Retreat because it would be unsafe to do so. Due to this we recommend that all guests purchase appropriate travel insurance when visiting Kangaroo Ridge Retreat. By making a booking at Kangaroo Ridge Retreat you agree to the terms and conditions set out in the Kangaroo Ridge Retreat Bushfire Policy.
The purpose of this policy is to ensure the safety of all guests at Kangaroo Ridge Retreat. If access to Kangaroo Ridge Retreat is officially cut off (as determined by CFA and Victoria Police) and is still cut off at 12pm on the day the you are due to arrive; your booking will be cancelled and you will receive a gift voucher for the full value of your cancelled booking.
If roads are subject to closures in the area, but access is not officially cut off by CFA and Victoria Police at 12pm on the day of your arrival, you may proceed at your own risk and your booking will not be cancelled. No refund will be given if you choose to cancel your booking. Where a road is officially cut off (as determined by CFA and Victoria Police) but a reasonable alternative route is available; you may proceed at your own risk and your booking will not be cancelled. No refund will be given if you choose to cancel your booking. If access is cut off (as determined by CFA and Victoria Police) and you are prevented from leaving Kangaroo Ridge Retreat, you must pay for any additional accommodation at Kangaroo Ridge Retreat resulting from your prevented departure. Your safety is very important to us. Any changes to bookings or access routes resulting from a fire event will be attempted to be communicated to all guests with sufficient notice by the Kangaroo Ridge Retreat team via phone as a preference or any means practical after that.
A credit card must be provided to Management upon confirmation of your Booking. Upon departure and the return of all keys, the cabins will be inspected. The guests will automatically be charged the total cost on the credit card on file, in the following circumstances:
- Any item is stolen or removed from the premises;
- There is any damage caused to Kangaroo Ridge Retreat property, by the guest or anyone invited onto the property by the guest. Examples include but are not limited to any breakage, damage or excess cleaning requirements.
- The guest breaches any of the listed Terms and Conditions
Any damage loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the credit card on file. If the payment is declined the guest will be contacted and must provide an alternative credit card number so that payment can be processed on day of departure or otherwise authorised by Kangaroo Ridge Retreat, if this is not provided, the matter will be referred to Police and charges will be laid.
All bookings are subject to a non-refundable 50% prepayment by credit card at the time of reservation. The balance of the booking will be charged within 7 days of a confirmed stay. Bookings made within 7 days of a stay will be charged 100% of the booking fee. A booking confirmation email must be obtained. If a booking confirmation email is not obtained, the booking is not confirmed.
Where a booking is cancelled before 5pm, 7 days prior to the arrival date, only the 50% deposit for that booking will be retained. No refund will be granted where a booking is cancelled for a stay(s) between 23rd December and 2nd January inclusive; or for the part of the booking which falls between these dates.
No refund will be granted in the event a guest does not arrive for their booking or cancels on the date of their booking and the credit card associated with that booking will also be charged for balance of the booking. A cancellation confirmation email must be obtained. If a cancellation confirmation email is not received, the booking remains in effect.
For bookings made on or after April 6, 2020, consider the risk of the coronavirus (COVID-19) and its associated Victorian Government measures. We encourage our guests to purchase travel insurance to cover any unforeseen circumstances.
There is a cooling off period of 28 days for wedding packages booked more than 12 months in advance. This cooling off period is only available to wedding packages offered and booked directly with Kangaroo Ridge Retreat staff or website. The cooling off period begins on receipt of the accommodation booking confirmation.
In the event of a cancellation within the 28-day cooling off period, a full refund is offered minus a $20.00 administration fee. After the cooling off period, our standard cancellation policy applies.
KANGAROO RIDGE RETREAT eMOUTAIN BIKE HIRE
Hire charge includes, helmet, lock, spare tube, pump and tire levers. All/any loss or damage of bikes or equipment will be charged to the customers expense at nominal retail price.
Kangaroo Ridge Retreat accepts no responsibility or liability for customers riding capability, injury or damage to 3rd party persons or property arising from the use of hire equipment.
eMountain Bike Hire is operated through RideTime Yarra Valley and is subject to their Terms and Conditions of hire.
RideTime Yarra Valley (RT) warrants the equipment supplied is done so in a serviceable condition and is fit for purpose.
The following terms and conditions apply to all equipment hired from RideTime Yarra Valley and the hire process.
- The person/s making the booking accept that upon completion of booking they agree to the terms and conditions, outlined by RT, (stated below)
- The person/s making the hire booking either individually or collectively are referred to as the Hirer.
- The Hirer accepts responsibility for the equipment supplied by RT supplied for use by The Hirer and other users within the Hirer’s party.
- The Hirer accepts that The Hirer and those in the Hirer’s party are competent and able to ride a two-wheeled bike.
- The Hirer accepts that The Hirer and those in the Hirer’s party are competent and able to ride a bike with gears and front and rear lever brakes.
- The Hirer accepts that The Hirer and those in the Hirers party are physically fit and able to complete the intended hire.
- RT accepts no responsibility and implies no capability for The Hirer or the Hirer’s party being physically fit and competent to complete the intended hire.
- The Hirer accepts responsibility for any loss or damage to the equipment and fittings hired to The Hirer or the Hirer’s party, save for regular wear and tear. This includes, but is not limited to: damaged tires, inner-tubes, wheels, grips, structural bike-frame damage and damage to components fitted to the equipment. The replacement costs will be charged to the credit card, the details of which are provided to RT as security for the initial equipment hire.
- The Hirer accepts that a late return fee will be charged for equipment returned outside the normal operating hours of RT. The fee will be a minimum of $20.00 per bike or equal to the value of the lost hire opportunity of the equipment. This includes any part-day loss being charged as the loss of a full day. This fee will be charged to the credit card, the details of which are provided to RT as security for the initial equipment hire.
A minimum collection fee of $15.00 applies to all bikes not returned to the RT office. The fee, if not paid at time of bike collection, will be charged to the credit card, the details of which are provided to RT as security for the initial equipment hire.
The Hirer accepts that, should the hired equipment be returned in an unreasonably dirty state, save for normal dirt and grime, that a cleaning fee of $15 per hired item will apply. This fee will be charged to the credit card, the details of which are provided to RT as security for the initial equipment hire.
- The Hirer accepts that any repair work or replacement of lost or damaged equipment will be charged to The Hirer’s expense. Such costs will be charged to the credit card, the details of which are provided to RT as security for the initial equipment hire.
RT accept no responsibility for loss or damage to the hire equipment once The Hirer and the Hirer’s party leave RT premises.
The Hirer accepts that any cancellation made within 48 hours of booking commencement will result in a forfeit of deposit paid. Any booking cancelled will incur a $20 cancellation fee.
- RT accepts no responsibility for injury to The Hirer, the Hirer’s party or any other third-party person that is injured as a result of the use of the hire equipment.
- RT accepts no responsibility for the failure of the Hirer or the Hirer’s party to complete the intended hire purpose.
Kangaroo Ridge Retreat reserves the right to change services without notice.