Terms & Conditions
These terms and conditions apply to all accommodation and Extras made available by Beckimon Pty Ltd as Trustee for Kangaroo Ridge Retreat (hereafter ‘Kangaroo Ridge Retreat ’) through the property Kangaroo Ridge Retreat. By making a booking for accommodation or Extras, guests warrant they have read these terms and conditions and agree to be bound by them subject to such changes as are notified to them. If the booking for accommodation and/or Extras is made through a third party, the terms and conditions of that third party also apply.
ARRIVAL AND DEPARTURE
Check-in is from 4pm, and check out is 11am. Use of the cabins including parking before or after check out is not permitted unless prior arrangements have been made with management.
All accommodation is subject to availability. Kangaroo Ridge Retreat will endeavour to provide the accommodation but reserves the right to refuse requests for bookings or actual bookings. Two night minimum stay on weekends (bookings on Fri/Sat or Sun nights).
Unless otherwise stated, there is a three night minimum stay:
– Christmas/New Year holidays: 23rd Dec – 2nd Jan
– Easter Holidays: Good Friday – Easter Monday
Rates are per room, per night based on two-person occupancy. Maximum occupancy per room is two people.
Pets are not allowed.
Smoking is not allowed.
All persons staying in the cabin must be over 18 years of age.
CHECK-IN ARRIVAL AND DEPARTURE DETAILS
Check in time is 4pm.
Check out time is 11am.
Use of cabin facilities before or after check out is not permitted unless prior arrangements have been made with management and is subject to availability and extra fees.
Children aged 17 and under are not catered for and Kangaroo Ridge Retreat reserves the right and full discretion to not accept bookings for children within this age bracket.
LIQUOR LICENCE REQUIREMENTS
Kangaroo Ridge Retreat is a licensed venue. Any guest or patron who does not adhere to the requirements of the Liquor Licence Act, as directed by staff, will be asked to leave the premises.
‘Extras’ includes any tours, pre-drink purchases, transport services and activities made available through Kangaroo Ridge Retreat , whether by Kangaroo Ridge Retreat or by a third-party operator. All Extras are subject to availability, minimum participation requirements & prevailing weather conditions at the time of operation. Kangaroo Ridge Retreat will endeavour to provide the Extras, or facilitate the third-party operator in providing the Extras, but reserves the right to refuse requests for bookings or actual bookings. Any Extras may be cancelled up to the time of departure if it is the opinion of the relevant third-party operator that the weather or any other conditions are such that it would be unsafe to conduct the Extra. A full refund of the value of the cancelled component of the Extra will be applicable in this event.
All bookings and Extras must be confirmed with a 50% deposit at the time of booking. A booking confirmation email must be obtained. If a booking confirmation email is not obtained, the booking is not confirmed. A booking confirmation email must be obtained. If a booking confirmation email is not obtained, the booking is not confirmed. It is the responsibility of guests to review the booking confirmation email and promptly advise Kangaroo Ridge Retreat if there are any errors or misunderstandings.
By providing credit card details, guests warrant they have the authority to use the credit card and they authorise Kangaroo Ridge Retreat to charge the cost of their booking(s) as well as charges associated with their stay to that credit card. Where guests make bookings for Extras during their stay, the Extras price will be charged to their room for full payment through the guaranteed credit card.
In the event Kangaroo Ridge Retreat or a third-party operator cancel an Extras booked by guests, all monies paid for that Extras booking will be refunded in full within 14 days of the date of cancellation. The liability of Kangaroo Ridge Retreat arising from any cancellations of accommodation or Extras by Kangaroo Ridge Retreat or a third-party operator is limited to the amount paid for the cancelled booking.
FOOD & BEVERAGE
Following a stock take of the in-room larder and honesty bars after guest check out, Kangaroo Ridge Retreat reserve the right to charge any items not paid for by the guest at the time of check out to the guaranteed credit card for that room.
Gift vouchers are non-refundable. All gift vouchers expire 12 months from the date of issue. Gift Vouchers are not transferable or redeemable for cash. Gift vouchers must be redeemed by the expiry date and may not be redeemed for cash. Gift vouchers are not refundable. Gift vouchers are subject to availability. Gift vouchers is to the value of stated amount. Room charges exceeding the value will be charged to the nominated credit card. Expired gift vouchers hold no value.
RETREAT YOURSELF BOX SUMMER WELLNESS GIVEAWAY – 2019
In partnership with Retreat Yourself Box, winners of the Summer Wellness Giveaway will receive a gift voucher for 2 nights accommodation midweek valid for 12 months from voucher issue. The winner’s accommodation is subject to availability and both nights on the voucher must be used together and not over separate visits. The gift voucher is to the value of stated amount and is not valid for arrival on public holidays or for stays on weekends (Friday, Saturday or Sunday nights). Additional nights can be purchased at winners expense.
YARRA VALLEY WINTER ESCAPADES – 2019
The Winner of the Campaign (the “Winner”) will receive one mid-week night ($365.00) accommodation voucher at Kangaroo Ridge Retreat to be redeemed prior to September 30th 2019 including a day tour provided by Stella Tours ($600), a Sunset High Tea hosted by the High Tea Mistress ($250.00), a Cake Smitten gift voucher of $100.00 and lunch at Symphony 36 ($80.00) to an approximate retail value of $1575.00. All prizes are subject to availability and the actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by Kangaroo Ridge Retreat, The High Tea Mistress, Cake Smitten; Stella Tours and Symphony 36. No cash or other prize substitution shall be permitted except at Kangaroo Ridge Retreat discretion. The prize is nontransferable. Any and all prize-related expenses, including without limitation any and all federal, state, and/or local taxes, shall be the sole responsibility of Winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by Winner is permitted. Acceptance of prize constitutes permission for Kangaroo Ridge Retreat, The High Tea Mistress, Cake Smitten; Stella Tours and Symphony 36 to use Winner’s name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law. Additional nights can be purchased at winners expense.
If travelling to the Kangaroo Ridge Retreat during the bushfire season on days rated by the CFA as high or above high risk, please check current advice on the CFA website www.cfa.vic.gov.au before making your trip. Kangaroo Ridge is located in the CENTRAL DISTRICT. The location of Kangaroo Ridge Retreat has in the past been subject to bushfires. On days listed by the CFA as CODE RED we will attempt contact with you to discuss options. A bushfire within close vicinity (within 50km) of Kangaroo Ridge Retreat can prevent guests from reaching or leaving Kangaroo Ridge Retreat because it would be unsafe to do so. Due to this we recommend that all guests purchase appropriate travel insurance when visiting Kangaroo Ridge Retreat. By making a booking at Kangaroo Ridge Retreat you agree to the terms and conditions set out in the Kangaroo Ridge Retreat Bushfire Policy.
The purpose of this policy is to ensure the safety of all guests at Kangaroo Ridge Retreat. If access to Kangaroo Ridge Retreat is officially cut off (as determined by CFA and Victoria Police) and is still cut off at 12pm on the day the you are due to arrive; your booking will be cancelled and you will receive a gift voucher for the full value of your cancelled booking.
If roads are subject to closures in the area, but access is not officially cut off by CFA and Victoria Police at 12pm on the day of your arrival, you may proceed at your own risk and your booking will not be cancelled. No refund will be given if you choose to cancel your booking. Where a road is officially cut off (as determined by CFA and Victoria Police) but a reasonable alternative route is available; you may proceed at your own risk and your booking will not be cancelled. No refund will be given if you choose to cancel your booking. If access is cut off (as determined by CFA and Victoria Police) and you are prevented from leaving Kangaroo Ridge Retreat, you must pay for any additional accommodation at Kangaroo Ridge Retreat resulting from your prevented departure. Your safety is very important to us. Any changes to bookings or access routes resulting from a fire event will be attempted to be communicated to all guests with sufficient notice by the Kangaroo Ridge Retreat team via phone as a preference or any means practical after that.
All bookings are subject to a non-refundable 50% prepayment by credit card at the time of reservation. The balance of the booking will be charged within 7 days of a confirmed stay. Bookings made within 7 days of a stay will be charged 100% of the booking fee. A booking confirmation email must be obtained. If a booking confirmation email is not obtained, the booking is not confirmed.
Where a booking is cancelled before 5pm, 7 days prior to the arrival date, only the 50% deposit for that booking will be retained. No refund will be granted where a booking is cancelled for a stay(s) between 23rd December and 2nd January inclusive; or for the part of the booking which falls between these dates.
No refund will be granted in the event a guest does not arrive for their booking or cancels on the date of their booking and the credit card associated with that booking will also be charged for balance of the booking. A cancellation confirmation email must be obtained. If a cancellation confirmation email is not received, the booking remains in effect.
We encourage our guests to purchase travel insurance to cover any unforeseen circumstances.
A credit card must be provided to Management upon confirmation of your Booking
Upon departure and the return of all keys, the cabins will be inspected.
The guests will automatically be charged the total cost on the credit card on file, in the following circumstances:
– Any item is stolen or removed from the premises;
– There is any damage caused to Kangaroo Ridge Retreat property, by the guest or anyone invited onto the property by the guest. Examples include but are not limited to any breakage, damage or excess cleaning requirements.
– The guest breaches any of the listed Terms and Conditions
Any damage loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the credit card on file. If the payment is declined the guest will be contacted and must provide an alternative credit card number so that payment can be processed on day of departure or otherwise authorised by Kangaroo Ridge Retreat, if this is not provided, the matter will be referred to Police and charges will be laid.
Kangaroo Ridge Retreat reserves the right to change services without notice.