TERMS AND CONDITIONS

INTRODUCTION

These Terms & Conditions apply to all accommodation and Extras made available by Beckimon Pty Ltd as Trustee for Kangaroo Ridge Retreat (“Kangaroo Ridge Retreat”, “we”, “us”, “our”) through the property Kangaroo Ridge Retreat.

By making a booking for accommodation and/or Extras, guests warrant they have read these Terms & Conditions and agree to be bound by them, subject to changes notified to them.

If the booking for accommodation and/or Extras is made through a third party, the terms and conditions of that third party may also apply. Guests remain responsible for complying with Kangaroo Ridge Retreat’s Terms & Conditions.

For goods purchases made through the Kangaroo Ridge Retreat Online Shop please refer to the Online Shop Terms and Conditions.

Online booking acknowledgement
Where a booking is made online, the guest confirms agreement to these Terms & Conditions by selecting the acceptance tick-box at checkout. The person making the booking accepts these Terms & Conditions on behalf of all guests in the booking party.

HOUSE RULES

Check-in is strictly from 4:00pm onward.
No BYO alcohol or food. We are a licensed venue for food and beverage.
Adults only (18+).
No pets allowed.
Registered guests only. Our venue limit is 2 adults per cabin.
No third-party access including massage therapists, photographers, wedding planners, event co-ordinators and non-approved tour operators. We provide approved services in-house.
No wedding day preparations.
PJs, bath robes, body wash, body lotion, shampoo and conditioner are included in your room rate for your use while you stay. If items are removed, we will treat this as a purchase and charge accordingly. We also supply unopened products in the cabin should you choose to purchase them.
No smoking (including vaping) inside cabins or on balconies (fire hazard). Please use the sand pot provided outside by the entrance of the cabin with the door closed.
No bath bombs, body scrubs or bath products containing glitter, dye/colour, coffee, flower petals or leaves are to be used in our baths and/or showers.
A clean-up fee ($250) may be applied if guests fail to follow the smoking/vaping and/or bath accessory rules.
If any damage or issues arise during your stay, please communicate them to management as soon as possible.
Upon check out, please leave the cabin in a neat and tidy condition.
Check-in details
Check-in details may be withheld until all required payments have been received.

BOOKINGS

A chargeable credit card must be provided to management upon confirmation of your booking.

All bookings and Extras must be confirmed with a 50% deposit at the time of booking.

A booking confirmation email must be obtained. If a booking confirmation email is not obtained, the booking is not confirmed.

It is the responsibility of guests to review the booking confirmation email and promptly advise Kangaroo Ridge Retreat if there are any errors or misunderstandings.

By providing credit card details, guests warrant they have the authority to use the credit card and they authorise Kangaroo Ridge Retreat to charge the cost of their booking(s) as well as charges associated with their stay to that credit card.

Where guests make bookings for Extras during their stay, the Extras price will be charged to their room for full payment through the guaranteed credit card.

DAMAGE POLICY & EXCESSIVE CLEAN UP FEES

Upon departure and the return of all keys, cabins may be inspected and audited.

The guest may be charged the total cost on the credit card on file in the following circumstances:

Any item is stolen or removed from the premises

There is any damage caused to Kangaroo Ridge Retreat property by the guest or anyone invited onto the property by the guest (including breakage, damage or excess cleaning)

Prohibited bath products are used in baths/showers

Smoking and/or vaping inside the cabin and/or on the balcony

The guest breaches these Terms & Conditions

Any damage, loss or expense incurred by management as a result of a breach of these Terms & Conditions may be charged against the credit card on file.

If payment is declined, the guest will be contacted and must provide an alternative payment method within 24 hours (or another timeframe notified by us). If payment is not made, we reserve the right to recover the amount as a debt. We may report matters to police where theft, wilful damage, suspected fraud, or other criminal conduct is involved.

FOOD & BEVERAGE

Kangaroo Ridge Retreat is a licensed venue. Any guest or patron who does not adhere to the requirements of the Liquor Licence Act, as directed by staff, may be asked to leave the premises.

Licence numbers:

In-cabin larder: 36148416

THE CABIN WINE BAR

The Cabin Wine Bar includes alcohol (beer, wine, cider, spirits) and non-alcoholic spirits.

Purchases from the wine bar will be charged to the credit card on file unless alternative payment is provided.

THE CABIN LARDER

The Cabin Larder includes all food in the cabin, soft drinks and spa retreat products.

Bath wash, body lotion, shampoo and conditioner are for guest use for the duration of the stay. Items taken from the cabin may be charged at full rate.

Not included in the Cabin Larder: Mr Jasper Says candle, alcoholic beverages (including non-alcoholic spirits), knitting packs and signature wares.

The inclusion of the in-cabin larder varies by stay/package and is confirmed in your booking confirmation.

ACCOMMODATION

All accommodation is subject to availability. Kangaroo Ridge Retreat will endeavour to provide the accommodation but reserves the right to refuse requests for bookings or actual bookings.

Kangaroo Ridge Retreat generally requires a two-night minimum stay.

Rates are per cabin, per night based on two-person occupancy. Maximum occupancy per retreat is two people.

MINIMUM NIGHT STAYS

Unless otherwise stated:

Two-night minimum and no arrivals on public holidays
Bookings are accepted for guests arriving the Thursday night before Good Friday

CHECK-IN ARRIVAL AND DEPARTURE DETAILS

Check in: 4:00pm

Check out: 11:00am

Parking before or after check out is not permitted without prior arrangement with management. Earlier parking (from 1:00pm) on the day of check-in must be requested and pre-arranged with management and is subject to availability and possible extra charges.

All guests will receive a personalised check-in email prior to arrival with check-in details and directions to their cabin after the balance of their stay has been processed.

CHILDREN

Children aged 17 and under (including infants) are not catered for and Kangaroo Ridge Retreat reserves the right, at its discretion, to not accept bookings involving children within this age bracket.

EXTRAS

Extras include any tours, packages, pre-drink purchases, transport services and activities and experiences made available through Kangaroo Ridge Retreat, whether by Kangaroo Ridge Retreat or by a third-party operator.

All Extras are subject to availability, minimum participation requirements and prevailing weather conditions at the time of operation.

All Extras are subject to the same booking, deposit and cancellation requirements unless otherwise stated.

Any Extras may be cancelled up to the time of departure if it is the opinion of the relevant third-party operator that the weather or any other conditions are such that it would be unsafe to conduct the Extra. Kangaroo Ridge Retreat reserves the right to decide on the weather conditions considered too wet, windy or dangerous and whether an alternative on-site location is appropriate for specific Extras. Cloudy or obscured sunsets are not considered bad weather and will proceed.

If an alternative location cannot be found due to the nature of the Extra, a full refund of the value of the cancelled component of the Extra will be applicable.

GIFT VOUCHERS

Gift vouchers are issued for a monetary value (AUD) and are valid for 3 years from date of issue and must display an expiry date.

Gift vouchers are non-refundable and not redeemable for cash (except where required by law).

Vouchers may be redeemed towards accommodation and eligible Extras at Kangaroo Ridge Retreat, subject to availability and any minimum stay rules that apply at the time of booking.

Vouchers are redeemed against the current rates and prices available at the time of booking. If the booking total exceeds the voucher value, the guest must pay the difference using an approved payment method.

A chargeable credit card must be provided upon confirmation of a booking made using a gift voucher.

Where a voucher is applied to a booking, the voucher value is treated as payment toward the deposit and/or balance. Any cancellation, non-payment, or forfeiture outcome under the Payment Policy and Cancellation Policy applies equally to the portion paid by voucher.

COVID-19 PRECAUTIONS

For further information regarding our COVID-19 cleaning practices, please refer to our COVID-19 Precautions page.

For bookings made on or after 6 April 2020, consider the risk of COVID-19 and any associated Victorian Government measures on travel plans as our standard cancellation policy applies unless another policy applies.

LOCKDOWN DISRUPTIONS

If the Victorian Government enforces localised lockdowns and restricts non-essential travel in and out of local areas, we will contact guests to discuss options.

A credit for amounts paid may be given in the event of a lockdown directive, valid for one year. If a guest chooses to cancel without a government directive, our normal cancellation policy applies.

SIGNIFICANT BUSH LOCATION

Kangaroo Ridge Retreat is situated within the Yarra Valley’s natural bushland. Wildlife sightings may occur, including snakes and harmless huntsman spiders.

We implement measures such as boundary spraying, regular garden maintenance and pre-arrival checks. Spider Hero Kits are provided in each cabin. Guests should stay on designated paths while exploring.

BUSHFIRE POLICY

We have a fire plan in place. We do not provide firewood during fire season.

If travelling during bushfire season on days rated by the CFA as high or above high risk, please check current advice on the CFA website prior to travel. Kangaroo Ridge is in the Central District.

On days listed by the CFA as Catastrophic or Extreme, we will attempt contact to discuss options.

If access to Kangaroo Ridge Retreat is officially cut off (as determined by CFA and Victoria Police) and is still cut off at 12:00pm on the day you are due to arrive, your booking will be cancelled and you will receive a gift voucher for the full value of your cancelled booking.

If roads are subject to closures in the area but access is not officially cut off at 12:00pm on the day of arrival, you may proceed at your own risk and your booking will not be cancelled. No refund will be given if you choose to cancel your booking. Where a road is officially cut off but a reasonable alternative route is available, you may proceed at your own risk and your booking will not be cancelled.

If access is cut off and you are prevented from leaving Kangaroo Ridge Retreat, you must pay for any additional accommodation resulting from your prevented departure.

eMOUNTAIN BIKE HIRE

eMountain Bike Hire is operated through RideTime Yarra Valley and is subject to their Terms & Conditions of hire.

Hire charge includes helmet, lock, spare tube, pump and tyre levers. Any loss or damage of bikes or equipment will be charged at nominal retail price.

Kangaroo Ridge Retreat accepts no responsibility or liability for customers’ riding capability, injury or damage to third-party persons or property arising from the use of hire equipment.

CHANGES TO SERVICES

Kangaroo Ridge Retreat reserves the right to change services without notice.

Australian Consumer Law
Nothing in these terms is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.