How can we help?
You can also browse below to find what you are looking for. Otherwise we can always be contacted here.
Staying with us
Which cabin has the best view?
What do I need to bring?
Can I get ready for my wedding in a cabin?
We are suited for couples stealing away after the reception and are not suitable for wedding day preparations. The cabins are too small.
Please see our wedding night packages here for more information if you are interested for a memorable escape after your wedding celebrations.
Accessability & Wheelchairs
We are aware of some challenges our cabins may have for people in wheelchairs. Our cabins were constructed in the early 2000s without a particular focus on accessibility.
At the entrance there are two steps, one at the door and then one into the cabin. The screen door opens outwards while the main door opens inwards. It is 85cm wide.
The bathroom door opens inwards and is 58cm wide with the toilet bowl make the entrance narrow.
The shower entrance has a glass door opening with one cabin going inwards and another cabin opening outwards. There is a shower basin that has a lip that is about 10cm high.
An alternative local accommodation that has a specific wheelchair accessible cabin is Yering Gorge. They are located on a golf course and have Kangaroos come right up to the cabins.
BBQ Hire & Cooking Facilities
The BBQ hire and cleaning are included as part of our BBQ pack and Relax, Explore and Indulge packages.
This can be ordered at the time of booking.
Arriving and leaving
What time is check-in & check out?
Can I organise an early check-in?
Can I check in late, for example at midnight?
Our contactless check in system means you can access you cabin from 4pm. You will have 48 hours to activate your key once you have received it so a midnight arrival is possible.
But let us know. Because the ridge can get very dark and we’ll leave a light on for you.
How do I check in?
Is there parking?
Taxis & Ubers
Navigating around Healesville and the Yarra Valley without your own transportation poses unique challenges due to the size and infrastructure of the area. There is a taxi service however it is unreliable. Uber does not service the area.
Therefore planning ahead is key. If you are visiting during a concert at Rochford or for a wedding, transport options are in high demand, so avoid transport last-minute bookings.
To get around, there are a few options available, including booking a private tour, hiring eBikes, using the Hop It service, or pre-organizing your transfers when you make your reservation.
As a guest of Kangaroo Ridge Retreat, we can assist you in arranging transportation. Additionally, you will receive access to our exclusive regional guide as soon as you book, which will help you explore the area like a local. It includes our most up-to-date contacts for drivers, excellent tour operators, and tips for getting around. Keep and eye out for it in your email confirmation.
Where is your Regional Guide?
Booking & Reservations
Do you take single night bookings?
Kangaroo Ridge Retreat has a general two night minimum stay and unless specified in our booking engine we have the following arrival conditions:
- Two-night minimum and no arrivals on Saturdays and public holidays.
- Three-night minimum stays for weekends that fall with a public holiday.
- Three-night minimum stay between December 16th and January 2nd.
- Four-night minimum stay over the Easter period and over the Melbourne Cup long weekend.
- Bookings are accepted for guests arriving the Thursday night before Good Friday.
On occasion we do have a single night availability due to changes to guest plans and cancellations. If you would like to be notified when a single night becomes available please sign up to our wait list.
Do you organise tours?
Yes, we can help organise a tour.
We have a range of tour partners we recommend who know our location and the cabin set up. For example, our Explore package is great value and has everything you need for a great getaway with a private tour included.
Get in contact with us and we can arrange it for you.
We want to ensure transparency about our policies.
While we do not offer refunds for changes of mind, we highly recommend that all our guests consider purchasing travel insurance in the event of unforeseen events such as illness.
When making a booking, a non-refundable 50% prepayment by credit card is required for all reservations, including any additional extras you may choose. If you’re using a voucher, the deposit will be reconciled with the voucher amount first.
For bookings made within 7 days of your intended stay, a non-refundable 100% of the booking fee will be charged.
For more detailed information, we invite you to review our full terms and conditions, which can be found here.
Fingers crossed you’ll never need this part. But just a reminder, your deposit is non-refundable. In the unfortunate event that you need to cancel within 7 days of your check-in date, we won’t be able to refund any costs. Please note that changing the date of your reservation is considered the same as canceling it altogether.