We are currently open and are taking the extra precautions required to welcome guests who require respite and rest are safe.
In light of the COVID-19 outbreak we wanted to update you about the additional precautions we’re taking in response to this outbreak to ensure guest and staff safety while they stay and work at Kangaroo Ridge Retreat.
Like with the recent bushfire emergency, the health and safety of our guests and our staff are always our foremost priority. We are working with the latest advice from the Victorian Department of Health and Human Services and the World Health Organisation, regarding preventive and precautionary measures.
Default cabin location and set-up
We are in a unique position of being isolated, but not far away, and guests are rarely in contact with other guests and staff. This is because our cabins are individually set up with approximately 50 meters between each building and we do not have a reception area. At any given time, we have a low number of people on site (less than 10 people). Direct contact between guests and staff is avoided because of our independent and strict check-in and checkout times. As staff enter our cabins for a change over between guests, they follow a high contact surface sanitising protocol upon entry. Our communication process is via text and emails. We are always a phone call away and we are ready to assist guests.
Hygiene practices in our cabins
We would like to reassure you that while we have always had hygienic practices according to industry standards and obligations, we have implemented enhanced cleaning and hygiene protocols in all our cabins to further protect our staff and guests. All bed linen, towels, mats etc. including lounge, floors, hard surfaces and kitchen areas are thoroughly cleaned and disinfected prior to each guest arrival. We use a commercial linen supplier who uses the most stringent standards. We pay special attention to high touch-point areas, such as door handles, switches, counters, remote controls, lockboxes and keys.
These practices include the use of an antibacterial, antimicrobial cleaning product that reduces the risk of harmful viruses, molds, fungi, algae and any other possible harmful pathogenic bacteria.
We reiterate that the wellbeing of our guests and that of our team are our number one priority. As information on the impact of COVID-19 in Australia becomes available, it’s becoming clear the potential effects of the disease could have a drastic impact for many people in our community.
We know a lot of weddings are being postponed and this is an additional stress to the one we are already experiencing. We are offering flexibility and support for all bookings.
In return, we would ask that you consider supporting us as a small regional business by changing your date. During this difficult time we are committed to working with you for the best outcome for your safety and of course your stay at Kangaroo Ridge Retreat. We are constantly updating our global cancellation policy to reflect the most recent developments related to the COVID-19 and have already been in touch with all of our guests up until the end of June.
Support local independent businesses
We are a proud small business located in a regional Victoria with a small dedicated team of employed staff. Like the many businesses in regional Victoria we have experienced exceptional circumstances compounded by the bushfires earlier this year. We aim to support and maintain to other impacted businesses by our small purchasing footprint and continuing to order our supplies through local businesses. However this may mean our usual Larder offerings and provisions may change without notice.
Small hospitality businesses close to you will also be doing it tough. You will see them offering their services in creative new ways. Support them. This may by ordering online delivery or contact-less food pick-ups. Subscribing to their vege box drives to avoid going out as much as possible. This may also help alleviate the food crazies that we are witnessing in our supermarkets.
If you feel compelled to show us support you can do this by following us on Facebook and Instagram, signing up to our VIP mailing list. You can join by clicking the join tab in our menu. We regularly update our socials and we will be reinvigorating our email newsletter so you can see what we have been doing to upgrade Kangaroo Ridge Retreat in the forced hibernation. Like, share, tag your friends and engage with our posts.
Another way to help is to purchase online gift vouchers from regional Victorian businesses. For example, we offer gift vouchers even though we are also taking future reservations. For all accommodation providers, please remember to book directly because we can offer you the most value by avoiding the large commissions payable to the giant online travel agencies.
Looking forward and our future plans
Right now we are taking the opportunity of forced down time to reassess our cabins. We are looking into addressing some long term challenges we’ve had and couldn’t because they would cause undue disruption to our guests staying in our cabins. One such aspect is our infamous driveway and some noisy earth and drainage works.
Be kind to yourself if you are not feeling the great
It is a difficult time for all of us. So please be kind to yourself if you are not feeling it. Remember to check on your own mental health and your loved ones. During these times it’s important to celebrate the many good things around us – a good day can break the cycle of anxiety.
Call Lifeline on 13 11 14 or check Lifeline Australia for 24/7 support for anyone suffering emotional distress or trauma.
Thank you for your support – it is much appreciated during this time. We truly wish to welcome you here and share the unique isolated nature of Kangaroo Ridge Retreat. From all of us here at Kangaroo Ridge Retreat, wishing you and your loved ones safe travel and all the best of health in the coming weeks.
Stay safe and look after each other.
Last updated 31st March 2020